–New Agent Console (PRO): a dedicated full-screen page where your support agents log in and chat with customers — no wp-admin needed.
–Multi-agent support: see which colleagues are online/idle, auto-route handed-off chats to the least-busy agent, transfer a chat to another agent, and invite a colleague to help in the same conversation.
–Agent ranking: customers rate finished support chats (1-5 stars); a new Agent ranking screen in the plugin admin ranks agents by average rating.