Automate WooCommerce returns & warranty certificates
Issue branded PDF warranty cards and let customers self-serve their return requests, right from their account — no more email chains.
Warranty works entirely inside your shop and sends nothing to Rotozoom. Downloads from rotozoom.com add Rotozoom Connect, which checks rotozoom.com for updates and, after you sign in, sends your site address, site name, and WordPress, PHP, and plugin versions to Rotozoom (EU) for your licence. What is sent and why: Privacy →
The friction of manual returns and lost paperwork
Handling returns over email leads to lost messages and manual tracking that does not scale. Paper warranty cards go missing, leaving you with no simple way to verify purchase dates when a claim comes in.
- A support inbox flooded with repetitive, manual return requests.
- Warranty cards that live on paper or in email threads instead of next to the order.
- Hard to tell whether a return request falls inside your allowed return window.
One place for warranties and returns, inside WooCommerce
Rotozoom Warranty connects purchase, warranty tracking and return processing in one workflow. Your team handles each case from the admin, and on Pro customers follow every case in their account.
Professional certificates on your own hosting
Branded PDF warranty certificates
A branded PDF warranty card, rendered with mPDF, is created automatically when an order is completed and listed in the admin, where you download it from the order to send to the customer. The free version creates up to 5 cards in total; Pro removes the limit.
Customers request returns themselves
Self-service customer returns (RMA)Pro
A Returns page in the customer's account where they pick the items, choose a reason, submit a return or exchange request and follow its status history — without emailing support. The free version has a simpler return form for any page, and you handle those requests yourself.
Enforce your policy automatically
Return & warranty-claim rulesPro
Set a return window and separate in-warranty from out-of-warranty claims based on the actual purchase date.
Handle every RMA outcome in WooCommerce
Repairs, exchanges & refundsPro
Process repairs, paid exchanges or refunds from the admin dashboard, with automatic status updates to the customer account and by email.
Where it fits
Consumer electronics retailer
Sells devices that need individual warranty tracking and purchase-date verification.
A branded PDF card is created when each order is completed, so the purchase date is on record when a claim comes in and the team sends the card from the order instead of searching through emails.
Apparel brand
Needs a systematic way to handle size exchanges and returns without manual email chains.
Customers submit returns through the self-service RMA page, and the team moves each case through repair, exchange or refund with automatic updates.
Included with Pro
| What it does | Free | PRO |
|---|---|---|
| Branded PDF warranty certificates | Included | Included |
| Automatic per-order registration | Included | Included |
| Basic return-request form | Included | Included |
| Admin list of return requests | Included | Included |
| Up to 5 warranty cards | Included | Not included |
| Unlimited warranty cards | Not included | Included |
| RMA rules (return window, who pays) | Not included | Included |
| Customer self-service Returns page | Not included | Included |
| Repair / paid exchange / refund | Not included | Included |
| The "Refunded" order status | Not included | Included |
| Email & in-account notifications | Not included | Included |
Frequently asked
How are the PDF warranty certificates generated?
They are rendered with mPDF right inside your WordPress hosting — no external API or subscription service is involved.
What are the limits on the free version?
The free version creates up to 5 PDF warranty cards in total (one per product line with a warranty) and gives you the return form and an admin list of requests. Pro removes the card limit and unlocks the full self-service returns (RMA) system.
Can I process paid exchanges and repairs?
Yes, on Pro. You can handle repairs, paid exchanges and standard refunds, update the order, and keep the customer informed automatically.
Does it work with my theme?
Yes. The warranty and returns views run inside WooCommerce and inherit your store theme — no page builder or separate app.
Can I set a warranty period for each product?
Yes. The warranty length is read from a product attribute and can be set in years or months, so different products can carry different warranty periods.
Can customers track the status of their return?
Yes, on Pro. Customers submit returns from the Returns page in their account and see each request’s status history through repair, exchange or refund, with email notifications. In the free version they get an on-screen confirmation and you follow up yourself.
What's new
Version 1.1.22
- Bundles Rotozoom Connect 1.1.20 (Rotozoom services client, translations, Disconnect drops cached licences)
Take the friction out of WooCommerce returns
Start issuing warranty PDFs with the free version, or go Pro for the complete self-service returns (RMA) system.
Warranty works entirely inside your shop and sends nothing to Rotozoom. Downloads from rotozoom.com add Rotozoom Connect, which checks rotozoom.com for updates and, after you sign in, sends your site address, site name, and WordPress, PHP, and plugin versions to Rotozoom (EU) for your licence. What is sent and why: Privacy →
€49/yr incl. VAT
Rotozoom Warranty