–Live Support PRO: business hours — "Talk to a human" routes to a live agent only within your configured weekly hours (your site timezone); outside hours falls back to the contact form.
–Live Support PRO: customer satisfaction (CSAT) rating — after a human agent replies, the shopper can leave a 1–5 star rating with an optional comment; average shown in the inbox metrics.
–Live Support PRO: redesigned Chat Sessions inbox into a two-pane layout (conversation list on the left, the open chat on the right) for faster handling; stacks on narrow screens.
–Live chat now feels real-time without extra cost: messages are delivered via smart adaptive polling — fast while a conversation is active, automatically slowing when idle, and pausing entirely while the browser tab is hidden (then catching up instantly on return). Applies to both the shopper widget and the agent inbox.