–New: Live Support (PRO) — shoppers can 'Talk to a human'; if an agent is online the AI pauses and an agent replies in-chat, otherwise a contact form captures the lead.
–Admin: support inbox gains an Online/Away toggle, a pending-requests panel, a WP admin-bar badge and browser notifications.
–Privacy/security fix: removed the old picker that exposed every staff member's name and email to shoppers.